| Does your Contact Center support 24/7 operations? |
| Yes. Our CALL CENTER, with dedicated, educated and well-trained staff is available every minute of every day to provide you with the highest level of customer service. |
| What is the current capacity including equipment and call volume? |
Amtex maximum potential is 600 seats. Telecom and infrastructure and other basic amenities are in place to accommodate the full capacity, 600 seats.
Amtex also is in the course of building 1.2 million sq feet facility in the Chennai IT corridor and can accommodate another 1800+ seats that should be in operation by Q2 2009. The plan to expand is to have the total of 2500 seats operational by end 0f 2009. |
| What is the lead time to implement a program? |
Our average implementation varies from customer requests and their requirements. We can provide you with a quick estimate, just contact us by filling out our inquiry form on our
"Contact Us" page. |
| What is the service level provided by your Contact Center? |
| Our call handling standards require that 90% of the calls are handled within 15 seconds, with an abandonment rate of 5% or less. However, we can customize service levels to meet exact needs. |
| How do you train your agents? |
| Amtex agents are college graduates with excellent written, verbal, Internet, PC, and online service skills. They are carefully screened and are subjected to language and process training before handling customer interactions. General training covers Internet, PC & customer service skills, cross cultural & accent training while the company-specific training covers our clients' specific products, services and culture. |
| What kind of reporting does you provide? |
| Amtex has a dedicated team software engineers who can customize the reports for the clients. We value the accuracy of reporting and its impact on any customer service operation. The standard report frequency is 24 hours; however the frequency can be increased or decreased according to our clients' needs. |
